Privacy Policy

Last modified: September 12, 2017

ProVideoFactory Inc. (“PVF”, “we”, “our” or “us”) respects privacy rights. This Privacy Policy governs personal information gathered by us through this website at (“Website”).

If you have any concerns about the handling of personal information in accordance with the Privacy Policy and the Terms of Use [LINK TO TERMS OF USE], you should not use our services or visit our Website, and you should close your account if you have one.

This Privacy Policy applies to all visitors, members and others who access the site (“Users”). By providing personal information to us you are expressly accepting the terms and conditions of our Terms of Use and accepting and agreeing to our processing of your personal information in ways set out by this Privacy Policy. Should you no longer consent to our collecting and processing of this information you can change your account settings or your profile, or close your account, in accordance with the terms of this Privacy Policy and our Terms of Use.

We may update this Privacy Policy from time to time, so you should review it periodically. If you object to any changes we make, you should close your account, otherwise you consent to these changes by continuing to use the Service.


We collect personal information that you submit or post to this Website. The following personal information may be, depending on user’s actions on the Website, collected by us:

You are able to review and update your personal information in your Account Profile. You may also delete your account entirely, if you so choose.

REMEMBER Personal Information that you post to this Website may be viewable by Users of this Website. Exercise discretion and caution with respect to posting personal information on this Website.

Cookies and tracking technologies

We store information that we collect through cookies transparent images, and/or third party sources to create a summary of your preferences. The Website may automatically collect information as you browse, such as your Internet Service Provider, browser type and version, operating system and device type. Also for improving overall experience on the Website, the Website may collect in different sessions information like average time spent on our site(s), pages viewed, information accessed, the Internet Protocol (IP) address used to connect your computer to the Internet and other relevant statistics.

We may use cookies to collect general usage and volume statistical information that does not include personal information. Also we use other company’s services to collect non-personally identifiable information in order to compile aggregated statistics about Users of our Website.

Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you choose to decline cookies, you may not be able to use some of the features offered on our Website. Most browsers allow you to customize your “Settings” so you may prevent your browser from accepting new cookies, or disable cookies altogether.

Avoiding collection from Children

You must be 18 years of age to use the Website. We do not knowingly collect or maintain any personal information from children under the age of 13. In addition, no part of this Website is designed with the purpose of attracting any person under age 13.


We use personal information for the purposes for which it is submitted, such as, fulfilling the desired order, processing transactions, responding to customer service requests and account administration. The personal information that we collect may also be used to:

We may use data collected through the site to conduct research and analysis. Our research and analysis may lead to the publication of aggregate data, but will not result in the reporting or publication of any personal information provided to us.

Opting in and Opting out

At certain points where personal information is collected on our site, there may be a box to indicate that you wish to receive certain information or electronic communications from us.

You may unsubscribe from certain email communications at any time by clicking the unsubscribe link in such communication. You are not able to opt-out of receiving communications related to the services (i.e., account verification, changes / updates to features of the services and technical or security notices).

Our Service Providers

From time to time, we may use third parties to assist us with certain functions such as processing credit card payments, customer service or promotional assistance, performing business and sales analysis, supporting our Website functionality, and supporting contests, sweepstakes, surveys and other features offered through our Website. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.

These service providers may store and process personal information collected by PVF in Canada or any other country in which PVF or its third party agents maintain facilities. By providing us with your personal information and using our Website or services, you consent to any such transfer of information outside of your country and you acknowledge that such information may be accessible to law enforcement and national security authorities within that jurisdiction.


We may disclose information to uphold the law, and in response to subpoenas, court orders, requests from law enforcement or third parties enforcing private rights or defending legal claims, or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also disclose personal information as part of any merger, acquisition, or sale of the company and/or its assets. We may disclose information, if we believe it is necessary to investigate, prevent, or take action regarding suspected illegal activities or fraud, situations involving the physical safety of any person, violations of our terms of use, or otherwise in accordance with applicable law.

We do not sell or rent personal information to third parties.


Personal information is retained as long as reasonably necessary to deliver our services, to otherwise fulfill identified or apparent purposes, and for record-keeping. personal information thereafter is destroyed, erased or anonymized.

Information posted on the Website may continue to be displayed on this Website for as long as the Website is available. We may retain your personal information even after you have stopped using the services if retention is reasonably necessary for back up or archival / audit purposes or and to comply with our legal obligations, meet regulatory requirements, resolve disputes between Users, prevent fraud and abuse, or enforce this Privacy Policy and our Terms of Use [LINK].


Following any order that involves a transaction through PayPal or credit card you (the user) will receive an email with the invoice and the information regarding the transaction. The information that can be found in those transactional emails is the contact information and billing information such as billing address and applicable tax information.

Depending on the preferred payment method, all the provided information for finishing any payment will be introduced:

We do not store any credit card digits or any other type of payment information regarding to any account whatsoever.

Depending on your preferred payment method, you will be subject to the privacy policy of the third party processor. You should review and be familiar with the applicable terms and conditions and privacy policies and practices of these third parties.


How to Help Us Keep Your Personal Information Accurate and Obtain Access to it

Upon request, we will inform you of the existence, use and disclosure of personal information relating to you and give you access to that information, subject to any legal restrictions or rights of refusal.

You have the right to amend or correct the personal information that we hold about you, as appropriate

If you have requests, questions or comments relating to this Privacy Policy, please contact us at

Anonymous and aggregated information

We may combine anonymous information and/or aggregate information we collect with additional anonymous information collected from other sources. We may share anonymous information (including aggregate information) we collect regarding our Users with third parties (such as advisors, promotional sponsors, and investors) for various business purposes including conducting general business analysis, and developing Website content and services.


Physical, technical, electronic and managerial procedures have been employed to safeguard the security and integrity of personal information collected through this Website; however, we cannot ensure or warrant the security of any information that you transmit to us as the internet is not a 100% secure environment. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. We strongly advise you not to communicate any confidential or sensitive information through any means of communication with other members.

Your Responsibility for your Username and Password

Members of this Website must select a user names and password to access this Website. We recommend you select a strong password that is different from those you use for other Websites or applications.

As a member, you are solely responsible for the security of your password, and shall take precautions to keep your password private to prevent any unauthorized use. Neither PVF nor any other person or entity will be responsible for any losses, damages or consequences suffered due to careless or unauthorized use of a password.

How to Contact Us

If you have a complaint about our handling of your personal information, you may contact our Privacy Officer by:

email at
by writing to us at mailing address:

ProVideoFactory Inc.
448 Old Chicopee Trail
Kitchener, Ontario N2A 4H2

We will do our best to resolve any outstanding issues in a positive and cooperative spirit, and in a prompt manner.

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